Delivery

What are the delivery times and costs?

All useful information about the delivery of your religious articles. Your order will be dispatched within 24-48 hours (including the day the order is received). The delivery time of your order, between our warehouse and the given place of delivery, varies from 1 to 6 working days for deliveries in metropolitan France and from 2 to 15 working days for international deliveries.

When you place an order on our website, you can choose different delivery methods; Mondial Relay, Lettre suivi, Colissimo, Chronopost or Delivengo. We deliver your parcels throughout France, Europe and also to America, Africa and Asia.

In the tables below, the delivery times are expressed in working days.

EUROPEAN DELIVERY

TRANSPORTERS

RATES

DELIVERY

TIME

TYPE OF DELIVERY

- 99€

+ 99€

Mondial Relay *

à partir de 3€98

5 à 10 days

(working days)

At a relay point

Delivengo

From 10€14

OFFERED **

5 à 10 days

(working days)

At home

Colissimo International

From 8€76

OFFERED**

3 à 5 days

(working days)

At home

Chronopost

From 11€87

24h-48h

(working days)

At home

* Only for Luxembourg, Belgium and Spain
** Only for the UK, Ireland and Italy


Delivery to French Overseas Departments and Territories :
Delivery to French Overseas Departments and Territories is by Colissimo International from 11€32. Delivery times are between 5 and 6 working days.

World delivery :
We ship your packages anywhere in the world. You wish to be delivered in a country where the delivery is not activated on our website. Please contact us and we will activate your destination.

WORLD DELIVERY : America, Asia, Africa

TRANSPORTERS

RATES


DELIVERY


TIME

TYPE OF DELIVERY

- 119€

+ 119€

Delivengo

From 14€28

OFFERED*

10 à 15 days

(working days)

At home

Colissimo International 

From 28€25

OFFERED*

3 à 8 days

(working days)

At home

* Only for Switzerland

How is my order prepared?
Your orders are prepared from Monday to Friday from 8am to 4pm (French time) and excluding French public holidays. In general, all orders placed before 12:00 noon will be shipped the same day for Chronopost delivery, unless the products are unavailable. For other delivery methods, orders are processed and prepared according to the order of arrival on our website. Additional delays are those practiced by the delivery partners. Orders are prepared at 64 Boulevard de la Grotte 65100 Lourdes.
Shipping costs include preparation and packaging costs as well as postage costs. The preparation fee is fixed, while the shipping fee varies according to the total weight of the package. We recommend that you combine all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken with fragile items. Boxes are appropriately sized and your items are properly protected.

How can I track the delivery of my order?
You can follow the status of your order 24 hours a day thanks to the tracking link sent by email when your order was shipped. You will then receive a final email or sms informing you that your parcel will be delivered shortly.

I am absent at the time of delivery?
If you are absent at the time of delivery, the carrier will try to contact you by phone to inform you of the date of the second presentation or will leave a notice in your mailbox.
How long will my parcel be held at the relay point?
The storage period is 14 days from receipt of the parcel. After this period, your package is automatically returned to our premises.

What should I do if the delivery is late?
The delivery time may vary depending on several factors such as strikes, national holidays, weather problems or customs formalities. However, if your order is a few days late, we invite you to contact our customer service department by e-mail at the following address: service-client@palaisdurosaire.com or by telephone on 05.62.94.66.17. We will do our best to help you and solve the problem.

What to do if your package is damaged?
It is your responsibility to check the external condition of your package and to refuse it if it is damaged. However, sometimes the condition of the outside of the parcel does not allow for any damage to the items inside.
If your items are damaged, we invite you to take photos and write to us at service-client@palaisdurosaire.com

My parcel has been returned to the sender, what should I do?
Packages that are returned to sender are often related to an error in the delivery address, repeated no-shows during several delivery attempts, or a package waiting at a relay point that has exceeded the 14-day period.
In all cases, when our warehouse receives a return to sender, our service systematically contacts the customer.
However, we invite you to contact our customer service department at the following e-mail address: service-client@palaisdurosaire.com to determine whether a new shipment is possible.

How to return an item?
To do so, the customer must contact Customer Service within 14 days of receiving the products, in particular by using the returns form on the Site. To do this, go to "My account" then "Order history and details", and click on details and select the product(s) you wish to return, then specify the reason for the return and click on generate a return.


We will receive a notification email informing us of your return request. Depending on the reasons for your return, we will validate your return request and you will receive a notification email indicating the change in status of your order to "Awaiting parcel". In accordance with article L.221-23 of the French Consumer Code, the cost of returning products will be borne by the Customer, except in the case of a lack of conformity or error in the products delivered in relation to the order, in which case the return costs will be borne by Rosaire Web Store.
For a retraction, the products must be returned unopened, unused, in perfect condition and in their original packaging (including accessories and instructions for use) to the following address


Rosaire Web Store, Returns Department, 64 Boulevard de la Grotte, 65100 Lourdes France.
Once the parcel has been received, you will be notified of its receipt. From there we will proceed to a total or partial refund or the return of a new product according to your request. The product may also be returned to the Palais du Rosaire in Lourdes, accompanied by its invoice, in perfect condition for resale.


If the time limits are not respected, Rosaire Web Store will not be able to reimburse the Customer. The products must also be accompanied by a return form that can be downloaded from the customer area, specifying the order number. The Customer is informed that the use of the return form facilitates the processing of the return by Rosaire Web Store. The Customer is therefore invited to use this return form.
The return costs will be charged to the Customer in case the initial delivery costs were borne by Rosaire Web Store (order of an amount giving right to a 'free shipping' delivery or in case of promotion) these costs will be deducted from the amount refunded to the Customer. Refunds will be made by crediting the Customer's credit card, or by bank check.


Depending on the reason for the return request, we are entitled to refuse the request.
Subject to acceptance of the return, Rosaire Web Store will defer the refund to the Customer until the goods are recovered.  In case of return of a damaged, incomplete or used product, it will not be exchanged or refunded. The Customer's responsibility can only be engaged in case of depreciation of the product resulting from manipulations other than those necessary to establish the nature, the characteristics and, if applicable, the proper functioning of the products.

ORDERS
How to place an order?

Choose your products: Start by filling your basket with the religious items you wish to buy: on each product page, specify the quantity you wish to purchase and click on the "Add to basket" button.

Then click on "My cart" which is represented by a small shopping cart at the top right of the site. By clicking on "My Basket", you will have access to the summary of your order. You can also modify the quantities per item on the basket page, and delete items. To place an order, click on the "Checkout" button to proceed to the next step.

Identify yourself by choosing one of the 2 options available: "I already have an account": choose this option if you already have an account. Your delivery and billing address will be saved and you will be able to use them again later if you place an order on our site. "I create my account": Creating an account on our site will allow you to benefit from numerous advantages such as consulting the history of your orders, receiving our various promotions, giving your opinion on our articles and benefiting from a privileged contact with the customer service.

Then choose your delivery method and location: Two delivery methods are available, delivery to a relay point and home delivery, for more details please consult the table above.

Finalise your order and proceed to the online payment. Once you have entered your delivery address, there is one last step before proceeding to payment and finalizing your order. Fill in your credit card details in complete security. Follow the steps indicated on your phone, tablet or computer. After successful authentication, you will receive a confirmation email from us.

How long will it take to receive my order?
You can find the delivery time in the table above. However, the delivery time may vary depending on several factors such as strikes and national holidays, customs formalities or worldwide epidemics.

Can my order be delivered to another address?
You can easily specify a different address from your billing address. To do this, you simply need to add a new delivery address.

Can I change my order?
Unfortunately, once you have placed your order, it is not possible to change the information, as our warehouse team will have already started processing your order.


Is there a minimum amount required to place an order?
Yes, there is a minimum order value of 8€00 excluding shipping costs to place an order on our website.