Delivery

Delivery area

Modes of transport: The orders can be delivered in France and countries within and outside the EEC under the rates indicated when selecting the delivery mode. Rosaire Web Store reserves the right to choose the proper mode of transport. The geographical area covered for every sale could vary depending on distribution agreements of each supplier referenced as well as modes of delivery.

It is expressly agreed that transfer of ownership of the ordered goods shall become effective from the moment they leave our premises. Therefore, the buyer accepts to bear all the risks, notably transport-related, except the case of transport provided by the seller or by one of its agents. The buyer is responsible for, if any, customary reserve before accepting delivery.

The products shall be delivered at the address indicated by the Customer, at the moment of the order. As a result, the data sent by the Customer are considered to be correct and will not engage, in case of dispute, the liability of Rosaire Web Store. Rosaire Web Store shall not be, in any way, held liable in case the delivery cannot be made due to a wrong address given by the Customer. In that event, all costs incurred for a new delivery shall be borne by the Buyer and billed at the actual cost.

A package reported delivered by the data system of La Poste or by any other carrier chosen by the Customer (as proof of delivery) shall not be subject to a complaint to our services.

Delivery time

All orders matter. We make every effort to have it delivered as soon as possible : orders are generally processed within 48 working hours and delegated to the postal services by Colissimo within 24 hours following these 48 hours.

The average delivery time is 72 hours (working hours) for mainland France. Except in some extreme circumstances (strikes, bad weather, orders of the prefect or peak periods). The delivery time is only given indicatively and shall not constitute a firm commitment on our part. We work with carriers with a high-reliable service. Nevertheless, it may be, as in any shipment, that a late delivery occurs or that the product gets lots. In case of significant delay in delivery, Rosaire Web Store urges you to report this delay by calling 05 62 94 66 17 or sending an e-mail to service-client@palaisdurosaire.com. Rosaire Web Store will then contact the carrier chosen by the Customer to start an investigation. An investigation can take up to 30 days from the starting date of the investigation. Should the product be located within this period, it will be immediately routed back to your place (most cases). If, however, the product is not located at the end of the 30-day investigation, we shall ask the carrier to report the package as lost. Only then could Rosaire Web Store send back a substitute product, at its own costs. If the product(s) ordered is/are not more available at this moment, Rosaire Web Store shall refund the amount of the products concerned by the loss of the carrier.

Delivery modes

Home delivery is offered via Colissimo or Chronopost under the following conditions :

Free shipping over 59€ only concerns orders in mainland France and shall be undertaken exclusively by standard carrier, in our case the Colissimo service without signature. Free shipping is not offered for shipments in express transport.

• Colissimo : Delivery takes place from Monday to Friday, to the address given by the Customer when ordering. In case of absence and of a postbox too narrow, the carrier drops off the package at the nearest post office. You can pick up the package within 15 days. If you do not pick up the package within 15 days, the package shall be automatically returned to Rosaire Web Store that reserves the right to refund the price within 30 jours, the delivery costs still being borne by the Buyer.

• Chronopost if the option is available at destination : Delivery rates shall be calculated as soon as the Customer specifies the country to which he wants to get the delivery. In case of absence of the Customer during the delivery, the carrier shall leave a transit advice note at the given address. The delivery shall be picked up at the address and in the manner indicated by the carrier. In case of no pick-up within the allotted time by the carrier, the order shall be returned to Rosaire Web Store, that reserves the right to refund the price, the delivery costs still being borne by the Buyer.

In a Pick-Up & Go location if the option is available at destination : The Customer receives, when the order is shipped, an e-mail with a tracking number. The Customer can track the package delivery using the link given by e-mail. In case of no pick-up within the allotted time by the carrier, the order shall be returned to Rosaire Web Store, that reserves the right to refund the price, the delivery costs still being borne by the Buyer.

Export orders and Customs duties

Any order shipped outside the European Union and French overseas territories shall be automatically billed without tax. The import procedures, customs duties and potential taxes related to the delivery of an item outside the European Union and French overseas territories, are borne by and fall within the exclusive responsibility of the Buyer. They shall be paid to the relevant authorities of the country of delivery. The Buyer is solely responsible for checking the import possibilities of the products ordered under the law of the country of delivery. Rosaire Web Store is not obliged to check and inform the Buyer about the customs duties and applicable taxes. To know them, Rosaire Web Store recommends the Buyer to seek information from the Authorities. Please be aware that by ordering on the Website, you are considered as the importer of record and obliged to respect all laws and regulations of the country where the goods are to be received. Cross-border deliveries can be subject to an opening and inspection process by the customs authorities.

Damage

Reception of products: The Customer is advised to check the state of the products received before signing the delivery note where appropriate. Once the note signed, Rosaire Web Store shall consider that the Customer carried out that check.